Support Workers – Young Adults

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Support Workers for Young Adults and Teens

Lived Experience works with young adults and teens to get the most out of life and achieve their NDIS goals.

Service Agreements

A Service Agreement is a formal agreement between a participant and provider. They help to ensure there is a shared understanding of:

  • Expectations of what supports will be delivered and how they will be delivered; and
  • The respective responsibilities and obligations of the provider and the participant and how to resolve any problems that may arise.
    Service Agreements should be simple and set out how and when supports will be delivered.

A copy of Lived Experience’s Service Agreement Template is available here:

Service Booking an NDIS Support Worker

If a participant’s plan is managed by the NDIA, then a Service Booking is required on the myportal site before supports can begin. Service bookings are used to set aside funding in a participant’s plan for a registered provider for a support they will deliver. Service bookings can be made by the participant or provider in the myplace portal. Providers claim payments against the service booking in the myplace portal. Each service booking sets out the specific support items or support category delivered and period of service delivery within the plan dates.

Short Notice Cancellations

Where a provider has a Short Notice Cancellation (or no show), they are able to claim 100% of the agreed fee associated with the activity from the participant’s plan, subject to the NDIS Pricing Arrangements and Price Limits and the terms of the service agreement with the participant. A cancellation is a short notice cancellation if the participant:

  • Does not show up for a scheduled support within a reasonable time, or is not present at the agreed place and within a reasonable time when the provider is travelling to deliver the support; or
  • Has given less than seven (7) clear days’ notice for a support.

Provider Travel – Labour Costs (Time)

Where a provider claims for travel time in respect of a support then the maximum amount of travel time that they can claim for the time spent travelling to each participant (for each eligible worker) is 30 minutes in MMM1-3 areas (Metropolitan and semi-rural areas).

Provider Travel – Non-Labour Costs

If a provider incurs costs, in addition to the cost of a worker’s time, when travelling to deliver Face-to-Face supports to a participant (such as road tolls, parking fees and the running costs of the vehicle), they may negotiate with the participant for them to make a reasonable contribution towards these costs. The NDIA considers that the following would be reasonable contributions:

  • For a vehicle owned by the provider or the worker, up to $1.00 a kilometre; and
  • For other forms of transport or associated costs, such as road tolls, parking, public transport fares, up to the full amount.

Core – Assistance with Daily Life

This support category relates to assisting with or supervising personal tasks of daily life to enable the participant to live as autonomously as possible. These supports are provided individually to participants and can be provided in a range of environments, including the participant’s own home.

Daily Personal Activities

As well as direct service provision, these support items can be used to claim for:

  • Non-Face-to-Face Support Provision
  • Provider Travel
  • Short Notice Cancellations.

Providers of this support can also claim for the costs of: Provider Travel – Non-Labour Costs using support item 01_799_0107_1_1.

Assistance with Self Care Activities

These support items provide a participant with assistance with, or supervision of, personal tasks of daily life to develop skills of the participant to live as autonomously as possible.
These support items can be delivered to individual participants subject to the rules set out in the NDIS Pricing Arrangements and Price Limits. Providers of these supports can also claim for the costs of:

  • Provider Travel – Non-Labour Costs using support item 01_799_0107_1_1.

Assistance with Personal Domestic Activities & House or Yard Maintenaince

This support item assists a participant to undertake or develop skills to maintain their home
environment where the participant owns their own home or has sole or substantial responsibility for
its maintenance. Includes assisting participant to do basic house and yard work.
This support item can be delivered to individual participants subject to the rules set out in the NDIS
Pricing Arrangements and Price Limits.
As well as direct service provision, this support item can be used to claim for:

  • Non-Face-to-Face Support Provision
  • Provider Travel
  • Short Notice Cancellation – 2 clear business days
  • Provider Travel – Non-Labour Costs using support item 01_799_0107_1_1

Core – Assistance with Social, Economic and Community Participation

This support category relates to assisting with or supervising a participant to engage in community, social, recreational or economic activities. These supports can be provided in a range of environments, such as in the community or a centre.

Participation in Community, Social and Civic Activities

These support items enable a participant to engage in community, social and recreational activities. These support items can be delivered to individual participants subject to the rules set out in the NDIS Pricing Arrangements and Price Limits.
As well as direct service provision, these support items can be used to claim for:

  • Non-Face-to-Face Support Provision
  • Provider Travel
  • Short Notice Cancellations.
    Providers of these supports can also claim for the costs of:
  • Provider Travel – Non-Labour Costs using the support item 04_799_0125_6_1
  • Activity Based Transport – Social, Economic and Community Participation Supports using support item 04_590_0125_6_1.

Capacity Building – Increased Social and Community Participation

The supports in this support category allow participants to take part in skills-based learning to develop independence in accessing the community.

Community Participation Activities

This support item is designed to enable providers to claim reimbursement for the costs of enabling a participant to independently engage in community, social and recreational activities when costs of participation exceed an affordable level and without, the participant would be at risk of social
isolation. Participants may use this funding for activities such as camps, vacation and outside school hours’ care, course or membership fees.
This support item can be delivered to individual participants subject to the rules set out in the NDIS Pricing Arrangements and Price Limits.

All supports claimed under this support item need to be reasonable and necessary given the participant’s plan goals. Supports that could be claimed include:

  • Universal recreational activities: A limited number of lessons to enable a participant to try out an activity and test their capability and interest in further pursuing this activity – such as horse riding, art, dance or singing classes.
  • Attendance at a “camp” or group that builds a participant’s relationship skills and offer a range of activities and opportunities to explore wider interests.
  • Other items or adjustments such as customised tools required because of the participant’s disability.

This support item is not subject to price limits. It should only be used to recover the costs of the participant’s attendance at the community participation activities.

High Intensity Supports

A support is considered High Intensity if it is provided to a participant that is one or more of the
supports set out in Schedule 2 – Module 1: High intensity daily personal activities of the National
Disability Insurance Scheme (Provider Registration and Practice Standards) Rules 2018.

Implementing Intensive and Complex Behaviour Supports

A support is considered Intensive and Complex Behaviour Support if it is implemented with a
participant who, during the course of service provision:

  1. displays frequent behaviours of concern that have a significant effect on their or others’
    wellbeing and safety; and
  2. requires intensive support and the implementation of intensive proactive strategies
    (frequent/daily), skill development, and response strategies, which may include the use of
    restrictive practices to minimise the risk of harm to themselves or others; and
  3. may, or is likely to, be experiencing other issues that exacerbate or increase the
    complexity of their behaviour support needs.
    To deliver this support to a participant the provider must:
  • be implementing behaviour support (as described above) with the participant and in
    accordance with their interim or comprehensive behaviour support plan; and
  • be registered and assessed for Module 2A (Implementing Behaviour Support Plans); or
  • have submitted a registration amendment application or new registration application to
    the NDIS Quality and Safeguards Commission including a completed audit assessment
    against Module 2A by 30 June 2025.

High Intensity Daily Personal Activities: Assistance with Self Care Activities

These support items provide a participant with a need for High Intensity Supports with assistance with, or supervision of, personal tasks of daily life to develop skills of the participant to live as autonomously as possible.

As well as direct service provision, these support items can be used to claim for:

  • Provider Travel – Non-Labour Costs using support item 01_799_0104_1_1.
  • Non-Face-to-Face Support Provision
  • Short Notice Cancellation – 7 days

High Intensity Supports – Participation in Community, Social and Civic Activities

These support items enable a participant who requires High Intensity Supports, to engage in community, social and recreational activities in circumstances where a more skilled or experienced support worker is required. They can be delivered to individual participants subject to the rules set out in the NDIS Pricing Arrangements and Price Limits.

As well as direct service provision, these support items can be used to claim for:

  • Non-Face-to-Face Support Provision
  • Provider Travel
  • Short Notice Cancellations.
    Providers of these supports can also claim for the costs of:
  • Provider Travel – Non-Labour Costs using the support item 04_799_0104_6_1
  • Activity Based Transport – Social, Economic and Community Participation Supports using support item 04_592_0104_6_1.

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